Have a question about our services, want to find out if we’re the right fit, or ready to get started? Fill in the form, give us a call.
Whether you’re exploring your options, switching providers, or supporting a family member through the process, our team is here to guide you. We take the time to understand your situation and make sure you’re connected with the right support from the very first conversation.
If you’re not sure the process of accessing support, or exactly what services you need, get in touch and we will help you navigate it all.
Below are questions we get asked a lot, but if you can’t find what you’re looking for or are ready to have a more in depth chat, contact Q Connect Care and our team will happily talk you through everything you need to know.
The best way to find out is to have a conversation with us. We’ll ask about your goals, your plan and what matters most to you, and we’ll be upfront if we think another provider would be a better fit. There’s no pressure and no obligation.
Yes. You have the right to change providers at any time. We can help you understand the process and make the transition as smooth as possible so there’s no gap in your support.
No you don’t. You can contact Q Connect Care directly and we’ll take it from there. If you have a Support Coordinator or Plan Manager, they’re welcome to reach out on your behalf too.
We take matching you with the right support worker seriously. We look at your goals, your personality, your cultural background, and the kind of support you need, then find someone from our team who’s genuinely a good fit. If it’s not clicking, we’ll make a change.
We want to know right away. We’d rather know early so we can sort it out quickly. Finding the right fit is important to us, and we’ll work with you until we get it right.
Absolutely. Your NDIS plan is yours and you can choose different providers for different supports. We’re happy to work alongside other providers as part of your overall plan.
We’re transparent about how your funding is being used and we encourage you to ask questions at any time. Your Support Coordinator, Plan Manager or the NDIS portal can also give you a clear picture of your spending.
